FAQs
Every juicy thing you wanted to know about our pickles, answered in one place. Don't see your answer? Get in touch here.
General
Do your pickles need to be refrigerated?
Yes! Our pickles should be refrigerated before and after opening. Fresh pickles are what we do. The process of canning with heat changes the texture and often requires adding crisping agents. Because we make quality pickles without added preservatives, our pickles should be refrigerated until the expiration date.
How long do your pickles last after opening?
If refrigerated before and after opening, enjoy our pickles at peak quality until the best by date printed on the jar.
Do your pickles contain probiotics?
Our signature pickles are produced with vinegar brine, so they do not contain high amounts of probiotics like fermented pickles. Our Limited Batch flavors are sometimes fermented, and you can find that information listed on the product page.
Do you pickle anything other than cucumbers?
Yes! We pickle seasonal items year round. You can find these items in our Limited Batch collection.
Where can I learn ingredient, allergen, and dietary restriction information?
You’ll find health attributes (such as gluten free, all natural, or vegan) and ingredients on each product page.
How do I earn or redeem my Pickle Points?
To earn Pickle Points on every order, click on the circular icon with the shopping bag and heart in the bottom right corner of our website. There, you can sign up to earn, or sign in and follow the prompts to redeem your Pickle Points with a promo code at checkout.
Where To Buy
Can I shop online for Fishtown Pickle Project products?
Yes! You can order our pickles online for local pick-up in Philadelphia or to be shipped to all 48 contiguous US states and Washington, DC.
Where can I shop for Fishtown Pickle Project products in person?
You can purchase Fishtown Pickle Products at your local retailer in Pennsylvania, New Jersey, and Delaware, or find us at your local farmer’s market.
Do you offer local pickup in Philly?
Yes, you can place your order online and choose local pickup at checkout. Pickup is available at our headquarters inside Globe Dye Works in the Frankford section of Philadelphia. You can learn more about our local pickup policies here.
Do you offer wholesale or bulk ordering?
Yes! If you’re interested in stocking Fishtown Pickle Project in your store or would like to place a bulk order, please get in touch with us.
Shipping & Returns
Where do you ship your pickles?
We ship to the 48 contiguous states and Washington, DC.
When will my order ship?
Online orders are fulfilled within 1-2 weeks from the order date and, typically, on Mondays. You will receive tracking information once your order has been shipped.
During holiday seasons, we experience high order volume, so it's best to plan accordingly and order in advance! For more information on our shipping practices, see our shipping policy.
What’s your return and refund policy?
All food products are final sale. If your online order has a defect, breakage, or quality issue, please contact us within 5 days of receiving your order so that we can make it right. If you purchased from one of our retail partners, please contact them directly.
For merch and nonperishable items, we offer 30 days to return.
The cold pack in my shipment melted. Are the pickles still safe to consume?
Our pickles are stable at room temperature and can be enjoyed safely if your shipment arrives warm (vinegar and salt are natural preservatives that pre-date refrigeration by thousands of years!). To maintain optimal quality, crunch and freshness, we include an ice pack and insulated packaging materials in your shipment. Your ice pack may be fully thawed and/or warm when you receive your package, and that’s just fine! Unpack your box and store your pickles in the fridge as soon as you receive them.
Sourcing & Sustainability
Are your cucumbers sourced locally?
We use kirby cucumbers for our pickles and source them locally as often as possible, especially when they are in peak season from July through October. Learn more about our sustainability and sourcing here.
What’s up with the little pieces on top?
In our effort to reduce food waste, we use all parts of the cucumber and top our jars off with the tasty little bits and pieces that result from our pickling process. This also ensures that you’ll get a jar that is chock full of pickled deliciousness.
Can I return the jar?
Yes! If you do not prefer to reuse or recycle our pickle jar, we will take back empty jars once they are cleaned thoroughly and the label is removed. Please visit us at a farmer’s market to drop off jars or reach out to us at info@fishtownpickles.com to coordinate a drop-off to our space in the Frankford section of Philadelphia.
Craving The Crunch?
Handcrafted, fridge-fresh pickles with bold flavors and timeless crunch.